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IT Security Operations Engineer

Date: 19-Mar-2023

Location: Riyadh, Riyadh

Company: Zakat, Tax and Customs Authority

Jobholders at this level carry out specific tasks independently but are subject to close supervision. They research, collect and analyze information, draft reports and documents, participate in specific meetings and develop their own professional expertise.

They undertake simple operational activities including gathering research and benchmark information to develop IT security operation guidelines, and standards. Dispatch the received IT security incidents and escalated tickets based on their priorities and make basic troubleshooting activities. Collect needed inputs of IT security incidents and vulnerability scans to feed the development of IT security risk mitigation plan. Collect actual performance of IT security performance metrics against set of KPIs to feed the analysis and reporting activities.


Key Activities:

  • Conduct analysis and research on IT security operation, consolidate all necessary operational data, identify operational gaps, and accordingly manage ZATCA IT Security Operations including maintenance and administration of security solutions, systems and devices
  • Gather all necessary information of IT security incidents and vulnerability scans to feed the development of IT security risk mitigation plan, and provide set of appropriate actions to be taken in order to eliminate or mitigate IT security risks
  • Receive IT security incidents and escalated tickets, diagnose them according to their priorities, and provide the proper effective resolution within the agreed SLAs
  • Receive change requests related to IT security, evaluate their associated impacts on the IT environment and implement the change requests accordingly to meet business needs
  • Perform IT security vulnerability scans and penetration tests, and provide preventive and improvement actions to be taken
  • Collect the actual performance of IT security against set of KPIs, and provide periodical reports with challenges and needed corrective actions ensuring proper communication to all stakeholders
  • Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
  • Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
  • Escalate complex problems to the relevant person to ensure cases/issues are closed properly
  • Perform other duties as requested


Knowledge and Experience:

A minimum of 1 year of relevant experience


Education and Certifications:

Bachelor’s degree in Computer Science, Information Technology, or equivalent is required