Business Continuity Specialist

Purpose of Job

Jobholders at this level are responsible for developing frameworks, policies, and operational plans. They analyze complex challenges, understand business needs, integrate multiple concepts, and translate them into actionable measures, while providing support to enhance the department’s performance.

Their key operational duties include delivering world-class training courses on business continuity management, assisting in developing the competencies of team members related to business continuity, supporting strategic decision-making in the absence of the director, participating in the formulation of the management’s strategy and objectives, and helping formalize relevant plans to align with strategic directions.

Job Resposiblites

• Collect and gather organizational business continuity risks and conduct accordingly business impact analysis and risk assessment to form a clear picture on ZATCA’s current state highlighting threats and setting priorities
• Conduct research and benchmark studies to identify latest trends and best practices applicable within ZATCA to maintain business continuity
• Develop business continuity plan, set frameworks and related guidelines coordinating with Planning and Monitoring function to ensure alignment with Enterprise Risk Management strategy
• Prepare and communicate incident management handbooks and manual including incident management processes with related internal stakeholders ensuring solid understanding to assist effectively emergency management
• Install coordination mechanisms with IT & Digitization function to keep track of detected incidents and ensure proper handling of events
• Conduct and run risk workshops with stakeholders to ensure they are aware of all relevant changes and updates
• Be able to properly use ERM SAS software and tools when needed 
• Manage business continuity plan implementation to highlight and evaluate organizational risks identifying gaps that could potentially disrupt business operation and jeopardize business continuity and crisis management strategy
• Conduct on a periodic basis test on business continuity plan implementation and perform business impact analysis across ZATCA’s functions to safeguard readiness in facing disruptions
• Prepare needed awareness and training sessions for business continuity to ensure solid understanding of related stakeholders and improve functions’ risk capabilities
• Have a deep knowledge in ISO 22301 standards and components to be able to perform periodical audits to maintain ISO 22301 certification specifying needed requirements to implement, maintain and improve business continuity management system
• Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
• Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
• Escalate complex problems to the relevant person to ensure cases/issues are closed properly
• Train junior staff on the different job activities to ensure transfer of know-how, when applicable
• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff

Job Details

• Collecting and conducting business impact analysis and risk assessments to form a clear understanding of the authority’s current status, highlight threats, and prioritize accordingly.
• Conducting research and benchmarking to identify the latest trends and best practices implemented within the authority to maintain business continuity.
• Developing the business continuity plan, and establishing related frameworks and guidelines in coordination with the Planning and Monitoring Department to ensure alignment with the institutional risk management strategy.
• Initiating coordination mechanisms with the Technical Systems and Digitalization Department to track identified incidents and ensure proper event handling.
• Organizing and managing business continuity workshops with stakeholders to ensure their awareness of all relevant changes and updates.

Communication and Contacs

Education

Bachelor’s degree in Business Administration, Engineering, Information Technology or equivalent is preferred

Experience

A minimum of 2 years of relevant experience

Competencies