Business Process Lead Specialist

Purpose of Job

Job Responsibilities

Business Process Governance

•    Develop and/or update business processes' guidelines and templates based on requirements and leading practices
•    Review and update BPA in coordination with IT & Digitization function to ensure automation of business processes and achieve efficiency and effectiveness

Business Process Development and Analysis

•    Gather ZATCA’s undocumented processes from internal functions and perform internal assessment
•    Prioritize processes that need to be developed based on certain criteria
•    Develop prioritized processes’ documentation plan to create critical and important processes first
•    Review references such as policies and regulations that affect the documentation of processes to ensure alignment
•    Coordinate with internal functions (i.e., Legal and Enforcement, IT and Digitization, Operations, etc.) to ensure alignment on process activities
•    Conduct process documentation workshops and accordingly develop drafts of process manuals
•    Conduct process analysis (BRD/CR) and ensure alignment with set policies, regulations, other functions’ input
•    Collect and review internal change requests to processes and provide recommendations 

Business Process Improvement 

•    Perform internal and external assessments on processes to identify gaps and needed controls
•    Develop process improvement plan to enhance existing processes 
•    Implement the process improvement plan to enhance existing processes based on gap assessment results and leading practices

Business Process Measurement

•    Develop reports highlighting BPM maturity level and provide recommendations
•    Formulate SLAs and KPIs for all processes with internal and external parties
•    Track adherence of processes with set SLAs and KPIs and collect input related to areas of improvement from internal stakeholders 
•    Develop prioritized process documentation plan stating recommendations on corrective actions for processes, SLAs, and KPIs to achieve required results

BIC Platform

•    Develop and/or update processes' master list report and communicate technical findings to BIC vendor
•    Follow-up on the implementation of technical updates

Internal Capability Building

•    Develop awareness material, standards, and guidelines to build internal capabilities in business processes
•    Provide training on business processes (i.e., systematic problem-solving techniques, SOP, BPM, process improvement), in coordination with Human Capital function, to ensure proper understanding and to strengthen the capabilities of employees, teams, and functions
•    Build relationships with national and international BPM firms (i.e., through forums) to strengthen capabilities

Organization and Operations

•    Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
•    Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
•    Escalate complex problems to the relevant person to ensure cases/issues are closed properly
•    Perform other duties as requested

Education

Bachelor’s Or Master's degree in Business Administration, Industrial Engineering, or equivalent is required 

Experience

A minimum of 4 years of relevant experience 

Competencies