Business Process Monitoring & Imp. Director
Date: 5 Oct 2026
Location: Riyadh, SA
Company: Zakat, Tax and Customs Authority
Purpose of Job
Job Details
Strategy and Planning
• Contribute to the development of Organizational Excellence business plan ensuring alignment with ZATCA strategy
• Develop the operational plan for Business Process Monitoring & Improvement in line with Organizational Excellence business plan and Strategy & Development strategic plan
• Implement plans and provide input to enable achievement of Business Process Monitoring & Improvement goals that support ZATCA’s overall strategic plans
Budget Management
• Discuss Business Process Monitoring & Improvement budgeting requirements with top management and provide input to the budgeting process
• Ensure effective utilization of Business Process Monitoring & Improvement budget, and report accurately on progress made and challenges encountered
• Investigate and propose implementing initiatives that result in positive financial impact for Business Process Monitoring & Improvement and mitigates financial and operational risks
Business Process Governance
• Ensure the revision and communication of guidelines and templates for business processes' development based on requirements and leading practices
• Ensure the update/ improvement of BPA in coordination with IT & Digitization function based on business requirements
Business Process Development and Analysis
• Manage the development of prioritized processes’ documentation plan based on internal assessment findings
• Ensure that process analysis and documentation are in line with policies, regulations, other functions’ input
• Review process manuals to ensure quality and provide approval
• Approve internal change requests ensuring adherence to requirements
Business Process Improvement
• Manage the development and implementation of process improvement plan to enhance existing processes based on assessment results
Business Process Measurement
• Review BPM maturity level and enforce corrective actions
• Manage the development of SLAs and KPIs for all processes ensuring alignment with internal and external parties
• Monitor adherence of processes with set SLAs and KPIs and develop process documentation plan to achieve required results
BIC Platform
• Ensure that technical findings are communicated to the BIC vendor and monitor implementation of technical updates
Internal Capability Building
• Build internal capabilities in business processes through awareness and training
• Strengthen knowledge and capabilities through relationships and coordination with national and international BPM firms
People Management
• Participate in the identification and recruitment of key talent
• Guide, mentor and support direct reports in order to execute duties according to set policies and processes
• Develop individual performance objectives, provide necessary support, evaluate/appraise team and provide regular feedback on performance
• Establish a high-performance working environment and promote ZATCA values
Education
• Bachelor’s degree in Industrial Engineering, Business Administration, or equivalent is required
• Master’s degree in Business Administration, or equivalent is preferred
Experience
An optimal of 8 years of relevant experience, with a preferred 3 years of experience in managerial level
Competencies
