Committees Affairs Lead Specialist

Purpose of Job

Job Responsibilities

Committee Operations    

•    Build and develop strategy and implementation plan for each of the committees as required ensuring alignment with ZATCA overall strategy 
•    Develop settlement forms, procedures, and handle the automated system for settlement and change requests to ensure functionality, improved productivity, and reduced costs 
•    Support development of overall committees’ budget securing alignment with ZATCA overall Zakat & Tax strategy and objectives
•    Study and propose the department’s projects and future requirements that support the management’s strategic plans and identify opportunities for continuous improvement of systems, processes, and practices
•    Implement approved committee affairs department policies, processes, and procedures, and provide directions to subordinates, monitor compliance, and ensure that work is carried out in a disciplined manner
•    Distribute settlement requests for study taking into consideration presence of previous requests, the type of dispute… to ensure timely completion 
•    Provide support in monitoring daily activities to ensure their compliance with established policies and procedures

Requests and Inquiries     

•    Respond to and resolve all taxpayer settlement inquiries received by tickets, phone, mail, meetings… including inquiries for ZATCA offices and departments within specified time frames 
•    Perform preliminary check on the amounts of dispute, availability of accompanying or previous requests, and acceptance or rejection of such requests
•    Follow up on receiving all documents from the taxpayer and handing them over to the technical department, arrange deliberation sessions to finalize settlements 
•    Notify the taxpayers with the settlement committee’s decision, ensure receipt and approval
•    Archive all documents and digital settlement cases, decisions, approvals and opinions of stakeholders and the taxpayer in line with the archiving policy
•    Update the databases with requests and settlements to reflect in periodic reports

Reporting     

•    Support development of reporting framework, and the establishment of necessary methodology, guidelines, templates, and pertinent policies to allow monitoring and attainment of key goals and objectives
•    Support development of communication methods to facilitate exchange of information between ZATCA and taxpayers/ traders during operations
•    Maintain an awareness of what was discussed at committees’ meetings and create thorough minutes of meetings reports highlighting meeting outcomes and results
•    Conduct meetings with stakeholders, to communicate relevant decisions, and actions arising from committee meetings and court hearings
•    Develop periodic reports summarizing and updating cases and cases’ status (active cases, delayed cases, case discrepancies…), hearings, operations technical input on cases, collections, settlements, and other cases-related affairs to share with concerned stakeholders for action taking and follow up
•    Follow-up on the execution of meeting/court hearing outcomes ensuring adherence to documented decisions, timelines, and requirements

Organization and Operations    

•    Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

Education

Bachelor’s degree in Business Administration or equivalent is required 

Experience

A minimum of 4 years of relevant experience 

Competencies