Corporate Policy Senior Specialist

Purpose of Job

Jobholders at this level are capable of operating with minimal supervision. They work within guidelines and procedures in order to prepare more complex, specialized or ad-hoc reports in their related field. They contribute to the completion of milestones or operational targets within the assigned functional area. They undertake operational activities including development/ update of corporate policies’ templates, provision of training to ZATCA employees, and tracking adherence of developed policies with set SLAs and KPIs.

Job Responsibilities

Corporate Policy Planning

•    Gather current ZATCA policies and SLAs from internal functions and perform internal assessment
•    Review and benchmark corporate policies, international standards, and best practices against current ZATCA policies 
•    Develop and/or improve ZATCA corporate policies’ framework in compliance with ZATCA’s vision 
•    Develop guidelines and templates for the development of corporate policies and communicate to related stakeholders
•    Formulate and negotiate quality internal and external SLAs and KPIs for all identified policies with internal and external parties

Corporate Policy Enablement 

•    Coordinate with IT & Digitization function for the development of BPM tool for policies’ monitoring purposes
•    Develop awareness material, standards, and guidelines to build internal capabilities in corporate policy
•    Provide training on policies, in coordination with Human Capital function, to ensure proper understanding and to strengthen the capabilities of employees, teams, and functions

Organization and Operations

•    Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
•    Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
•    Escalate complex problems to the relevant person to ensure cases/issues are closed properly
•    Perform other duties as requested

People Management

•    Train junior staff on the different job activities to ensure transfer of know-how, when applicable
•    Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
•    Support junior staff or direct reports in order to execute their duties according to set policies and processes

Job Details

Communication and Contacs

Education

Bachelor’s degree in Business Administration, or equivalent is required

Experience

A minimum of 2 years of relevant experience 

Competencies