IT Planning & Support Director

Purpose of Job

The job holder is responsible for developing ZATCA's IT & Digitization strategy, frameworks and standards according to international standards and best practices, defining and setting IT & Digitization roadmap, objectives, initiatives, business plans, budget and KPls in cooperation with relevant stakeholder, measuring/ assessing the actual performance of IT & Digitization plans against set of targets, KPls, and SLAs and facilitating the communication of the results and recommendations to all stakeholders.

Job Responsibilities

•              Contribute to the development of IT Planning and Management business plan ensuring alignment with ZATCA strategy

•              Develop the operational plan for IT Planning and Support in line with IT Planning and Management business plan and IT & Digitization strategic plan

•              Implement plans and provide input to enable achievement of IT Planning and

Support goals that support ZATCA's overall strategic plans

•              Discuss IT Planning and Support budgeting requirements with top management and provide input to the budgeting process

•              Ensure effective utilization of IT Planning and Support budget, and report accurately on progress made and challenges encountered

•              Investigate and propose implementing initiatives that result in positive financial

impact for IT Planning and Support and mitigates financial and operational risks

•              Define IT & Digitization governance model with respective policies, frameworks and guidelines

•              Support in the development of RFPs and definition of technical specs and vendors requirements in cooperation with relevant IT & Digitization functions, business users, service providers and vendors

•              Manage the evaluation, selection of IT vendors based on pre-defined set of criteria, and negotiation of SLAs with selected vendors in order to ensure meeting business requirement and objectives

•              Develop strong relationship with vendors during tenders, awarding and operational phases

•              Maintain periodical IT audit checks to monitor IT & Digitization performance and recommend improvements to all the stakeholders and functions

•              Monitor service delivery performance against developed SLAs and recommend necessary improvements

•              Initiate effective communication process to cascade IT & Digitization strategy,

objectives, KPls, improvement actions and lessons learned to all stakeholder

•              Participate in the identification and recruitment of key talent

•              Guide, mentor and support direct reports in order to execute duties according to set policies and processes

•              Develop individual performance objectives, provide necessary support, evaluate/appraise team and provide regular feedback on performance

•              Establish a high-performance working environment and promote ZATCA values

Job Details

Communication and Contacs

Education

Bachelor’s degree in Computer Science, Information Technology, or equivalent is required

Experience

An optimal of 8 years of relevant experience, with a preferred 3 years of experience in managerial level

Competencies

Communication - Developing

IT Operations Management - Proficient

Professionalism - Proficient

Project Management - Proficient

IT Compliance - Proficient

Results Oriented - Proficient

Information Security - Advanced

Customer Focus - Proficient

Change Enabler - Developing

Vendor Management - Proficient

Cybersecurity Incident and Investigation - Proficient