Network Operations Lead Engineer

Purpose of Job

Jobholders at this level are experienced professionals capable of conducting work with general directions. They are primarily concerned with developing solutions to challenges which require some analysis to understand and resolve, and addressing issues escalated from junior levels. 
They undertake complex operational activities including Identification, installation, and maintenance upgrades to critical and complicated networks. Perform periodical reviews and daily checks to ensure the proper operations of ZATCA’s networks. Handle troubleshooting, identification of root cause, and provision of technical support for complex incidents and tickets within SLA. Assess change requests and recommend modifications to IT network configuration according to approved change requests. Develop performance reports of IT networks in order to highlight performance gaps and recommend improvements.

Job Responsibilities

Networks Operation Management  

•    Understand ZATCA’s networks operations and functionality to accordingly be able to perform needed maintenance and solve any raised issue properly
•    Stay updated with all network capacity, expansion, and rollout plans, handle necessary network installations, upgrades, and maintenance as planned in cooperation with all stakeholders and functions, and report any defects to the relevant IT functions to take corrective actions
•    Review change requests related to networks, evaluate their impact on IT strategy and IT enterprise architecture, set priorities and schedules in cooperation with relevant functions, and execute the change requests accordingly
•    Implement networks infrastructure and connectivity business continuity and disaster recovery policies, frameworks, and mitigation plans in order to confirm their effectiveness, report issues and gaps to the relevant IT functions, and highlight recommendations for improvement
•    Monitor the performance, health, and safety of IT network and datacentre facilities connectivity, generate performance reports against set of KPIs, assess the best course of action for optimization and improvement, and communicate reports to the relevant functions

Organization and Operations  

•    Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
•    Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
•    Escalate complex problems to the relevant person to ensure cases/issues are closed properly
•    Perform other duties as requested

People Management  

•    Train junior staff on the different job activities to ensure transfer of know-how, when applicable
•    Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
•    Support junior staff or direct reports in order to execute their duties according to set policies and processes

Job Details

Communication and Contacs

Education

Bachelor’s or Master' degree in Computer Science, Information Technology, or equivalent is required 

Experience

A minimum of 4 years of relevant experience 

Competencies