Performance Monitoring Senior Specialist

Purpose of Job

Jobholders at this level are capable of operating with minimal supervision. They work within guidelines and procedures in order to prepare more complex, specialized or ad-hoc reports in their related field. They contribute to the completion of milestones or operational targets within the assigned functional area. They undertake operational activities including preparing required reports using various reporting systems and following-up on the implementation of corrective/ remedial actions.

Job Responsibilities

Organizational Performance Monitoring and Reporting 

•    Research and keep abreast of international best practices to identify latest trends, methods and approaches used for data reporting
•    Develop and/or update the reporting framework to ensure standardized and consistent reporting 
•    Update the organizational performance management reporting tools for monitoring purposes
•    Collect and consolidate data from all functions on a periodical basis ensuring correctness and integrity to monitor and report on organizational performance 
•    Control the reporting systems (Tableau, S+)
•    Review ZATCA’s KPIs dashboard to report results and gaps 
•    Prepare needed weekly/ monthly/ quarterly/ yearly reports to relevant internal (i.e., BoD, other functions) and external (i.e., Ministry of Finance, ADAA, Royal Court, etc.) stakeholders in an accurate and timely manner highlighting ZATCA’s strategy’s performance, achieved results and deviations
•    Conduct meetings with senior leadership and concerned external stakeholders (e.g., ADAA, Ministry of Finance) to discuss results and recommendations
•    Follow-up on the implementation of corrective/ remedial actions 
•    Prepare awareness materials and conduct awareness and educational workshops to enhance capabilities in organizational performance

Organization and Operations

•    Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
•    Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
•    Escalate complex problems to the relevant person to ensure cases/issues are closed properly
•    Perform other duties as requested

People Management

•    Train junior staff on the different job activities to ensure transfer of know-how, when applicable
•    Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
•    Support junior staff or direct reports in order to execute their duties according to set policies and processes

Job Details

Communication and Contacs

Education

Bachelor’s degree in Business Administration or Industrial Engineering or equivalent is required

Experience

A minimum of 2 years of relevant experience 

Competencies