Program Manager

Purpose of Job

Jobholders at this level are experienced professionals capable of conducting work with general directions. They are primarily concerned with developing solutions to challenges which require some analysis to understand and resolve, and addressing issues escalated from junior levels. They undertake complex operational activities including managing multiple integration projects and ensuring risks are minimized for successful projects’ delivery.

Job Responsibilities

Project Delivery

•    Develop ZATCA integration delivery management framework, guidelines, governance and tools in line with best practices and ZATCA overall strategy
•    Develop integration project execution strategy, objectives, timeline and budget in line with requirements
•    Participate in the sourcing of needed project service providers  
•    Execute integration project delivery in coordination with internal/ external stakeholders in line with ZATCA project management framework, guidelines, and processes
•    Assess risks caused by project changes, and recommend appropriate corrective actions and solutions

Project Monitoring 

•    Follow-up and track projects’ overall progress and deliverables’ status 
•    Receive and review periodic reports from the PMO team detailing project performance and feedback
•    Develop reports highlighting projects’ progress, milestones, challenges, and lessons learned
•    Communicate results, lesson learned and needed improvement actions to top management and relevant stakeholders and follow-up proper implementation of the corrective actions

Organization and Operations

•    Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
•    Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
•    Escalate complex problems to the relevant person to ensure cases/issues are closed properly
•    Perform other duties as requested

People Management

•    Train junior staff on the different job activities to ensure transfer of know-how, when applicable
•    Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
•    Support junior staff or direct reports in order to execute their duties according to set policies and processes

Job Details

Communication and Contacs

Education

Bachelor’s degree in Business Administration, or equivalent is required

Experience

A minimum of 4 years of relevant experience 

Competencies