Strategy & Performance Management Lead Specialist

Purpose of Job

Job Responsibilities

GSTC Strategic Planning  

•    Update GSTC's strategy and define the strategic priorities, mission, vision, values and objectives based on internal and external assessment findings, requirements and objectives, board of directors' aspirations, and best practices
•    Communicate GSTC's updated strategy to internal functions to ensure alignment and awareness and to ease the development of functional and operational plans
•    Support GSTC functions during the development of functional and operational plans ensuring they are cascaded from GSTC strategy and provide necessary resources 
•    Consolidate all functional and operational plans

GSTC Performance Management    

•    Develop GSTC performance management framework to ensure systematic and consistent implementation and monitoring
•    Develop and communicate GSTC strategic key performance indicators (KPIs) and targets to measure progress and effectiveness in achieving the set strategy
•    Translate GSTC strategic KPIs and targets into functional indicators for functions, branches and Committees  
•    Track GSTC’s performance and analyze KPIs and SLAs to identify issues and deviations
•    Develop reports in coordination with internal functions highlighting performance, achieved results and deviations and recommend improvements to be implemented in the next planning cycle

GSTC Project Management    

•    Plan and coordinate GSTC projects in coordination with internal/ external stakeholders in line with set project management framework, guidelines, and processes
•    Assess risks, and recommend appropriate corrective actions and solutions
•    Develop reports highlighting projects’ progress, milestones, challenges, and lessons learned and recommend improvements/ corrective actions

Organizational Excellence    

•    Understand GSTC current activities and practices (i.e., policies, process flows, decision authorities, and operating model) by conducting workshops with key stakeholders and gathering required documents
•    Perform research to benchmark current GSTC activities and practices against best practices and industry trends
•    Identify current gaps and key challenges against target quality and excellence programs based on assessment and research results
•    Develop and prioritize GSTC quality and excellence improvement initiatives and related roadmaps to enhance internal quality and organizational excellence and minimize identified gaps, and coordinate implementation
•    Plan and conduct quality audits and report findings for corrective actions’ implementation

Organization and Operations    

•    Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
•    Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
•    Escalate complex problems to the relevant person to ensure cases/issues are closed properly
•    Perform other duties as requested

People Management    

•    Train junior staff on the different job activities to ensure transfer of know-how, when applicable
•    Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff

Education

Bachelor’s degree in Business Administration, or equivalent is required 

Experience

A minimum of 4 years of relevant experience 

Competencies