Whistleblowing and Integrity General Manager

Date: 18 Jun 2026

Location: Riyadh, SA

Company: Zakat, Tax and Customs Authority

Purpose of Job

The job holder is responsible for managing Whistleblowing function including planning and enablement of irregularities reporting, management of whistleblowing platform hotline, and following-up and ensuring resolution of reported violations and issues to provide a safe and good working environment.

Job Resposiblites

Job Details

Strategy and Planning  

•    Contribute to the development of Audit Planning & Quality Assurance business plan ensuring alignment with ZATCA strategy
•    Develop the operational plan for Whistleblowing in line with Audit Planning & Quality Assurance business plan and Internal Audit strategic plan 
•    Implement plans and provide input to enable achievement of Whistleblowing goals that support ZATCA’s overall strategic plans

Budget Management  

•    Discuss Whistleblowing budgeting requirements with top management and provide input to the budgeting process
•    Ensure effective utilization of Whistleblowing budget, and report accurately on progress made and challenges encountered
•    Investigate and propose implementing initiatives that result in positive financial impact for Whistleblowing and mitigates financial and operational risks

Whistleblowing Planning and Enablement  

•    Establish policies, procedures and channels to report irregularities 
•    Develop whistleblowing reporting frameworks to ensure consistent and standardized reporting
•    Ensure that channels are easily accessible and in place to report suspected acts of violations
•    Manage the development of internal agreements including SLAs and NDAs
•    Promote a “speak up” culture and encourage the disclosure of wrongdoing through raising awareness of the importance of whistleblowers
•    Ensure protection of employees and contractors and provide support to secure safe reporting of any discovered irregularity

Investigation, Whistleblowing Support, and Reporting  

•    Manage whistleblowing platform hotline by receiving, checking, and logging internal complaints related to internal disputes, employee misconduct or grievance
•    Ensure escalation of all reported violations and issues to relevant functions and manage complex investigations and identifications of necessary measures
•    Ensure prompt resolution of high-risk violations through provision of necessary support to secure a good work environment
•    Submit reports stating analysis and findings and recommended improvements to reduce irregularities and unethical behaviour in the workplace at all times

People Management  

•    Participate in the identification and recruitment of key talent
•    Guide, mentor and support direct reports in order to execute duties according to set policies and processes
•    Develop individual performance objectives, provide necessary support, evaluate/appraise team and provide regular feedback on performance
•    Establish a high-performance working environment and promote ZATCA values

Communication and Contacs

Education

Bachelor’s degree in Business Administration, Law, or equivalent is required 

Experience

An optimal of 8 years of relevant experience, with a preferred 3 years of experience in managerial level

Competencies

Legislations and Regulations - Advanced
Professionalism - Advanced
Collaboration and Communication - Proficient
Operational Excellence - Advanced
Develop Teams - Proficient
Internal Audit Techniques - Advanced
Policy Making - Advanced
Leading by Example - Advanced
Strategic Thinking - Proficient
Investigation - Advanced
Results Oriented - Advanced
Quality Management - Advanced
Customer Focus - Advanced
Internal Audit Planning - Advanced
Enablement of Change and Innovation - Proficient